ASPIRE / LEGAL
Customer contract terms
Draft framework for refurbishment, fit-outs and maintenance. To accompany an agreed project schedule.
DRAFT — FOR REVIEW
Prepared 20 October 2026. Not yet adopted. Business review required. Business facts and customer contract arrangements require review before use.
Status and parties
DRAFT FOR REVIEW — not yet adopted, not an offer and not ready to issue as a binding customer contract. Ben and Kai should approve the operating terms, and a UK construction solicitor should check their use for Aspire’s consumer and commercial work.
Aspire Building Contracts Limited, registered in England and Wales under company number 09447695. Registered office: 1 Spencers Cottage, Tilbury Road, Tilbury Juxta Clare, Halstead, England, CO9 4JL. In these terms “we”, “us” and “Aspire” mean this company. “You” means the customer identified in the written project schedule. A consumer acts wholly or mainly outside their trade, business, craft or profession; otherwise the business-customer provisions may apply.
Contact: info@aspire-builds.com. You may also write to our registered office.
Agreeing the work
Before a contract is formed, we will provide a written quotation or proposal, a project schedule and the applicable version of these terms. The schedule identifies the customer, site, work, specifications, exclusions, agreed documents, programme, total charge or calculation method, tax treatment, payment arrangements and any necessary conditions.
A contract is formed when the written acceptance procedure stated in the schedule is completed and both parties receive confirmation. A website enquiry alone is not acceptance. Estimates must be clearly distinguished from fixed quotations, and any allowance or provisional element must be explained before acceptance.
The order of priority between signed amendments, the project schedule, specifications and these terms must be stated in the schedule. An expressly agreed standard-form building contract takes precedence where the parties agree to use it. No document overrides mandatory legal rights. A later website update does not amend an existing contract.
Scope, approvals and responsibilities
We will carry out the agreed work with reasonable care and skill, use suitable materials as specified, and comply with legal duties applicable to our work. Responsibility for design, surveys, building control, planning, landlord permissions and other approvals must be allocated expressly in the schedule.
You must provide relevant information you reasonably know about the property, including access constraints and known hazards, and identify decisions or approvals for which you are responsible. We remain responsible for our own legal duties and for making appropriate enquiries within our agreed role.
Specialist fire-safety, structural, electrical or other regulated work must have its scope, competent provider and required records identified in the project documents. A general maintenance engagement does not amount to certification that the whole property complies with every requirement.
Access, occupation and safety
The schedule will agree access, working hours, storage, welfare arrangements, protection of occupied areas and any services or facilities to be provided. We will coordinate reasonable measures to protect the property and reduce disruption.
Both parties must cooperate on safety. We may pause an affected activity where reasonably necessary to address a serious safety risk, suspected hazardous material or an undisclosed condition. We will explain the issue promptly, make the area safe where within our role, and agree investigation and next steps before further chargeable work. A safety pause does not permit an automatic, unlimited increase in the contract sum.
Changes and unforeseen conditions
A requested variation must be recorded in writing, including its scope and effect on the charge and programme, and approved by an authorised person before it proceeds. We will explain why an unforeseen condition requires a change and identify available options.
Where immediate action is reasonably necessary to prevent injury or serious property damage, we will take proportionate steps within our competence and notify you as soon as practicable. Any charge must have a lawful contractual basis and be explained and evidenced. We will not treat silence as acceptance of a discretionary variation.
Programme and delays
The schedule will distinguish binding dates from estimates and state dependencies such as access, approvals and lead times. We will notify you promptly of a likely delay, its cause, steps to reduce it and the proposed revised programme.
Neither party can automatically extend the programme without regard to the contract or the other party’s rights. Any agreed extension must be reasonable and documented. If no time has been fixed, consumer services must be completed within a reasonable time. Rights arising from breach, including any right to terminate, are preserved.
Charges and payment
The project schedule must state the agreed charges or clear method of calculation, whether tax is included, any deposit, the stages or events giving rise to payment, invoice requirements, due dates and final dates for payment.
We will not impose an unagreed deposit, payment period, late-payment rate or penalty through this document. A deposit is not automatically non-refundable. Consumer deductions following cancellation must be lawful and proportionate, taking account of sums saved and steps taken to reduce losses.
Tell us promptly if an invoice is disputed, giving reasons, so we can investigate. This does not remove your statutory rights to dispute or withhold payment where legally entitled.
For construction contracts within Part II of the Housing Grants, Construction and Regeneration Act 1996, the project contract must contain compliant payment, notice, suspension and adjudication provisions. Applicable statutory provisions and the Scheme for Construction Contracts may apply where required. Residential-occupier exclusions and other scope questions must be checked for the particular project. These general terms are not a substitute for that payment machinery.
Materials, subcontractors and insurance
The schedule will identify material specifications, agreed alternatives, customer-supplied items and any design responsibility. We will obtain approval for a material substitution that changes the agreed specification, appearance or performance.
We may use suitable subcontractors while remaining responsible for the obligations we have undertaken. Any specialist engaged directly by you must be identified so responsibilities and coordination are clear.
The project documents must confirm relevant insurance arrangements and responsibility for existing structures and works in progress before work starts. Ownership and risk arrangements for materials must be agreed expressly; these terms do not grant a right to enter premises and remove installed materials.
Completion and defects
We will agree a practical completion or handover procedure appropriate to the project, record outstanding items and provide the documents, instructions and certificates included within our scope.
Please report defects or concerns promptly and give reasonable access for inspection and appropriate correction. A snagging list or any separately agreed defects period does not extinguish statutory rights. No fixed warranty period or insurance-backed guarantee is promised unless expressly confirmed in the project documents.
For consumers, legal rights concerning reasonable care and skill, satisfactory goods and applicable remedies remain in force. Where the law provides repeat performance, repair, replacement or a reduction, these terms do not remove those remedies.
Consumer cancellation rights
Where a consumer contract is concluded at a distance or off premises and the statutory cancellation rules apply, you generally have 14 days to cancel without giving a reason. For a service contract, the period ends 14 days after the day the contract is made. Where goods are supplied, the applicable classification and delivery-based period must be stated in the contract-specific cancellation information.
Before you are bound, we will provide the applicable cancellation information and model form on paper or another agreed durable medium. A changing website link alone does not replace that information. New-building and other statutory exceptions must be assessed for the actual work; an extension must not automatically be treated as an exempt new building.
If you want services to begin during the cancellation period, we require a separate express request, recorded on a durable medium where required. If you then cancel, a proportionate amount for services properly supplied may be payable only where the legal conditions are met. The cancellation right for services is lost on full performance only where the required express consent and acknowledgement have been obtained.
For a valid statutory cancellation, we will return payments within the applicable legal time limit, normally within 14 days of being informed for a services cancellation, subject only to deductions or other conditions permitted by law. For goods, the applicable return and reimbursement rules must be provided. Mandatory cancellation rights cannot be waived merely by accepting these terms.
Ending work outside a cooling-off period
If you wish to stop or change the work, contact us promptly. We will explain work completed, commitments reasonably incurred, recoverable or reusable materials and any sums due or repayable under the contract and law. We will take reasonable steps to reduce losses; there is no automatic forfeiture of all payments.
For a material breach, the party relying on termination must explain it and allow a reasonable opportunity to put it right where the breach can be remedied, unless the law or an applicable contractual right permits immediate termination. Any statutory notice requirements remain applicable.
On termination we will cooperate on safe handover, relevant records and a transparent final account. Statutory remedies and accrued rights remain unaffected.
Liability and complaints
Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of mandatory consumer rights, or other liability that cannot lawfully be excluded or limited. This draft sets no blanket liability cap or broad business-loss exclusion; any project-specific limitation requires separate legal and insurance review.
Please send a complaint to info@aspire-builds.com with the project reference, the issue and the outcome sought. We will acknowledge it, investigate and explain our response and next steps. Any applicable alternative-dispute-resolution information will be supplied when required; no membership of a particular scheme is claimed here.
The parties may agree mediation without preventing either party from exercising statutory rights, obtaining urgent relief or using applicable adjudication. These terms do not require a consumer to give up access to the courts.
Law, records and changes
The contract is governed by the law of England and Wales, subject to mandatory consumer protections that apply. Consumers retain any right to use their home courts. Any jurisdiction agreement for business customers must be stated in the project schedule.
We will give you a copy of the agreed terms and project documents that you can retain. Changes require written agreement by authorised representatives. Our Privacy policy explains the handling of project and contact information.
Project schedule — complete before issue
Record: customer legal name and consumer/business status; site address; authorised contacts; contract route and document priority; detailed scope, specifications and exclusions; design and approval responsibilities; programme and access; agreed charges and tax treatment; deposits, stages, payment dates and statutory notices where applicable; insurance; materials and specialist responsibilities; handover and defects procedure; applicable cancellation information; complaints and dispute route; and dated acceptance by both parties.
For substantial projects or commercial construction work, select and complete an appropriate construction contract rather than relying on this web document alone.
Model cancellation form — use only where the right applies
To: Aspire Building Contracts Limited, 1 Spencers Cottage, Tilbury Road, Tilbury Juxta Clare, Halstead, England, CO9 4JL; info@aspire-builds.com.
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods/for the supply of the following service: __________. Ordered on/received on: __________. Name of consumer(s): __________. Address of consumer(s): __________. Signature of consumer(s) (only if notified on paper): __________. Date: __________. Delete as appropriate.
You may use this form, but any clear statement of your decision to cancel can be used where a cancellation right applies. Send it before the relevant cancellation period ends.
Separate early-start request — optional
To be completed only after the customer receives the relevant cancellation information. Do not preselect or bundle this request with ordinary acceptance.
I expressly request that the services identified in my project schedule begin before my cancellation period ends. I understand that if I cancel after work has begun, I may have to pay a proportionate amount for services supplied where the law allows. I acknowledge that, if the services are fully performed during that period with my express consent, I will lose my statutory right to cancel those services. Customer name, project reference, requested start date, signature/recorded consent and date: __________.