ASPIRE / LEGAL
Privacy policy
How Aspire handles website enquiries and personal information.
DRAFT — FOR REVIEW
Prepared 20 October 2026. Not yet adopted. Business review required. Business facts and customer contract arrangements require review before use.
Who we are
Aspire Building Contracts Limited, registered in England and Wales under company number 09447695. Registered office: 1 Spencers Cottage, Tilbury Road, Tilbury Juxta Clare, Halstead, England, CO9 4JL. We use the trading names Aspire and Aspire Building. We are the controller of personal information used for the purposes described in this notice.
Contact: info@aspire-builds.com. You may also write to our registered office.
Information we collect
When you contact us, we collect the details you provide: your name, email address, telephone number, town or postcode, and your message. The fields depend on the form you use. We may also receive project correspondence, site details and photographs that you choose to send during follow-up discussions.
Our website provider processes technical information needed to deliver and protect the site and its forms. This may include network, device and browser information and signals used to detect spam or abuse. Please avoid including unnecessary sensitive personal information or other people’s details in an enquiry.
Why we use information
To answer an enquiry, arrange a discussion or prepare a proposal requested by you, we use information necessary to take steps towards a contract with you. If you contact us on behalf of a business or another person, our legitimate interest is dealing with that enquiry and maintaining the business relationship.
To administer agreed work, we use information necessary to perform our contract with you, or our legitimate interest in delivering services to the business you represent. We also process relevant records to meet legal obligations, and where necessary for our legitimate interests in keeping the site secure, preventing misuse and handling complaints or legal claims. We consider the effect on your rights when relying on legitimate interests.
Sending an enquiry does not subscribe you to marketing or give consent to unrelated advertising. Any future optional marketing must have an appropriate lawful basis and a clear way to stop it.
Who receives information
Relevant Aspire team members use enquiries to respond and organise the requested work. Service providers supporting website hosting, form delivery, business email and IT may process information on our behalf. Framer provides our website and native form infrastructure. Website support providers may have access where needed to maintain or troubleshoot these services.
If an enquiry progresses into work, relevant details may need to be shared with the professionals or subcontractors involved in your project, and with advisers, insurers or public authorities where necessary. We limit sharing to the purpose concerned. We do not sell enquiry information.
International processing
Framer and its authorised providers may process information outside the UK. Its data-processing terms provide for recognised transfer safeguards, including the UK Addendum to standard contractual clauses where applicable. The safeguard used depends on the provider and destination. You can contact us to request information about the safeguards relevant to your data.
Review note — not for publication: confirm the business email and other enquiry-storage providers, processing locations and applicable safeguards before adopting this notice.
How long we keep information
We keep enquiry information for as long as it is needed to respond, assess the proposed work and deal with relevant follow-up. Where an enquiry becomes a project, records may be retained for the administration of the work, applicable legal record-keeping duties and the handling of complaints, warranties or legal claims.
Retention depends on the purpose, whether the matter is ongoing, statutory requirements and relevant limitation periods. Information should be deleted or anonymised when there is no continuing reason to retain it. Review note — not for publication: Ben and Kai must confirm and operate a retention schedule for enquiry emails, form records, project files and backups.
Your rights
Depending on the circumstances, you can ask for access to your personal information, correction, erasure, restriction of use, or a portable copy of information. These rights are subject to conditions and exemptions. If we rely on consent, you can withdraw it at any time without affecting earlier lawful processing.
Your right to object: you can object to processing based on our legitimate interests because of your particular circumstances. You can object to use of your information for direct marketing at any time. Contact info@aspire-builds.com to exercise your rights. We may need to check your identity before responding.
You can complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint. You do not have to contact us first, although we welcome the opportunity to resolve a concern.
Website analytics, choices and updates
Our current public site uses Framer’s built-in analytics. Framer describes this as cookie-free analytics without persistent visitor identifiers. Our Cookies policy explains the current configuration and external links.
You choose whether to send an enquiry. If the requested contact or project details are not provided, we may be unable to respond or assess the work. Review note — not for publication: confirm that no solely automated decisions with legal or similarly significant effects are made about enquirers.
We will update this notice when our processing changes. This draft was prepared on 20 October 2026 and is not yet the adopted policy.